Terms of Service

1. Acceptance of Terms

By accessing or using Akievo's project management platform and related services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

You must be at least 16 years of age to use this Service. By using the Service, you represent and warrant that you are at least 16 years old and have the legal capacity to enter into this agreement.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms, and "you" refers to both you individually and the organization.

2. Description of Service

Akievo is a cloud-based project management platform that enables users to create workspaces, organize projects into boards, manage tasks with cards, collaborate with team members, and integrate with third-party services via APIs, webhooks, and AI platforms such as ChatGPT.

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time, with or without notice. We may also impose limits on certain features or restrict access to parts of the Service without notice or liability.

The Service may include AI-powered features that assist with task management and board creation. These features are provided "as is" and may produce varying results.

2.1 AI-Generated Plans and Content

The Service includes AI-powered features that can generate project plans, boards, task suggestions, and other recommendations based on goals or prompts you provide ("AI-Generated Content"). You acknowledge and agree that:

• AI-Generated Content is provided for informational and organizational purposes only and does not constitute professional, legal, medical, financial, or any other form of expert advice
• AI systems can and do make mistakes — AI-Generated Content may be inaccurate, incomplete, misleading, or unsuitable for your particular situation
• You are solely responsible for evaluating, verifying, and deciding whether to act on any AI-Generated Content
• Akievo is not responsible for any outcomes, losses, damages, or consequences resulting from your reliance on or use of AI-Generated Content
• AI-Generated Content should not be used as a substitute for your own independent judgment, research, or professional consultation

You use AI-Generated Content entirely at your own risk. Akievo makes no representations or warranties regarding the accuracy, reliability, completeness, or suitability of any AI-Generated Content for any purpose.

3. AI Platform Integrations

3.1 Third-Party AI Platform Access

Akievo offers integrations with third-party AI platforms, including OpenAI's ChatGPT, that allow you to interact with your boards using natural language. These integrations enable you to create tasks, update cards, and manage your projects through conversational interfaces provided by third-party platforms.

3.2 Authorization and Access

To use the ChatGPT integration, you must explicitly authorize the connection through an OAuth authentication flow. This grants ChatGPT permission to access your Akievo boards on your behalf. You may revoke this authorization at any time through your Akievo account settings (API Keys section) or through ChatGPT's connected apps settings.

3.3 Data Transmission to Third Parties

When you use the ChatGPT integration:

• Your queries and commands are transmitted to OpenAI's servers for processing
• Board data (including board names, list names, card titles, descriptions, and other content) may be sent to OpenAI to process your requests
• OpenAI processes this data according to their own terms and privacy policy

By using this integration, you acknowledge that data transmitted to OpenAI is subject to OpenAI's Terms of Use and Privacy Policy. We encourage you to review these policies before using the integration.

3.4 Content Restrictions for AI Integrations

You agree not to use AI platform integrations to transmit:

• Protected health information (PHI) as defined under HIPAA or similar healthcare privacy regulations
• Payment card data or other PCI DSS-regulated information
• Personal information of children under 13 years of age (or the applicable age of digital consent in your jurisdiction)
• Any content that would violate OpenAI's Usage Policies or applicable law

3.5 Third-Party Terms Compliance

Your use of the ChatGPT integration is subject to OpenAI's terms and policies in addition to these Terms. Violation of OpenAI's Usage Policies may result in OpenAI suspending or terminating your access to the integration, for which Akievo bears no responsibility.

3.6 Limitation of Liability for AI Responses

AI-generated responses through third-party platforms are provided for convenience and may contain errors, inaccuracies, or misinterpretations. Akievo is not responsible for:

• Inaccuracies, errors, or omissions in AI-generated suggestions or responses
• Actions you take based on AI interpretations or recommendations
• Service interruptions, outages, or changes made by third-party AI providers
• Any modifications to your boards made through AI platform integrations at your instruction
• Data processing by third-party AI platforms once transmitted from Akievo

You acknowledge that AI platforms operate independently from Akievo and that we have no control over their availability, accuracy, or data handling practices.

4. Account Terms

4.1 Account Creation

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4.2 Account Restrictions

You may not:

• Create multiple accounts for the same user
• Share your account credentials with others
• Transfer your account to another person without our consent
• Use another person's account without permission

4.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or pose a security risk, at our sole discretion.

5. Subscription & Payment

5.1 Merchant of Record

All payments for the Service are processed through Paddle.com Market Limited ("Paddle"), who acts as our Merchant of Record. This means that when you purchase a subscription, you are purchasing from Paddle, while Akievo licenses the Service to you. Paddle handles all payment processing, invoicing, sales tax/VAT collection, and subscription management on our behalf.

By making a purchase, you also agree to Paddle's Buyer Terms and Privacy Policy.

5.2 Pricing

Subscription fees are displayed on our pricing page and may vary based on the plan selected. All prices are in the currency specified and are subject to change with 30 days' notice.

5.3 Billing

Subscriptions are billed in advance on a monthly or annual basis, depending on your selection. All billing is handled by Paddle, who will charge your selected payment method and issue invoices directly to you. You will receive invoices and payment receipts from Paddle, not from Akievo.

5.4 Automatic Renewal

Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. Paddle will charge your payment method on file for the renewal amount.

5.5 Taxes

As the Merchant of Record, Paddle is responsible for calculating, collecting, and remitting all applicable sales taxes, VAT, GST, and other transaction taxes based on your location. The prices displayed at checkout will include all applicable taxes.

5.6 Subscription Cancellation

You may cancel your subscription at any time through your Paddle customer portal or by contacting Paddle's support team. To avoid being charged for the next billing period, cancellations must be submitted at least 48 hours before your renewal date. Upon cancellation, you will retain access to paid features until the end of your current billing period.

5.7 Failed Payments

If Paddle is unable to process your payment, they may retry the charge and/or suspend your access to paid features until successful payment is received. Paddle will notify you of any payment issues.

6. Referral Program

6.1 Program Overview

Akievo provides a referral program where users can share a unique referral code or link with others. When a new user subscribes to a paid plan using your referral code, both you (the referrer) and the new subscriber (the invitee) may receive benefits as described below.

All users with a verified email address are automatically enrolled in the referral program and receive a unique referral code. By participating in the program, you agree to abide by the terms set forth in this section.

6.2 How the Program Works

To participate in the referral program:

• Share your unique referral code or link with potential new users
• When a new user signs up and subscribes using your referral code, they receive a discount on their subscription
• You earn a commission based on the referred user's subscription payments
• Commissions are tracked for a limited number of billing cycles (the "Commission Period")

The specific discount and commission percentages, as well as the Commission Period, are displayed in your account settings and may vary based on promotional offers or custom arrangements.

6.3 Commission Structure

Commission rates and invitee discounts may vary based on the referral code used. Akievo reserves the right to:

• Set and modify default commission and discount percentages at any time
• Offer custom rates to specific participants or for promotional campaigns
• Limit the number of billing cycles for which commissions are earned per referred subscriber

The current rates applicable to your referral code are displayed in your account dashboard. Any changes to commission structures will apply to future referrals only and will not affect commissions already earned or pending.

6.4 Standard Affiliates (Bill Credits)

By default, all program participants are classified as "Standard Affiliates." As a Standard Affiliate:

• Commissions are applied as bill credits toward your Akievo subscription
• Bill credits have no cash value and cannot be withdrawn, redeemed for cash, or transferred to another user
• Credits are applied to reduce your next subscription payment
• Credits are capped at your current subscription price per billing cycle—any excess balance beyond your subscription amount will be forfeited
• Credits cannot accumulate indefinitely; they must be used toward active subscription payments

If you cancel your subscription, any remaining bill credits will be forfeited and cannot be recovered.

6.5 Cash Affiliates (By Application)

In select cases, Akievo may approve participants as "Cash Affiliates" who are eligible for monetary payouts instead of bill credits. Cash Affiliate status is:

• Available by application only—to apply, email support@akievo.com
• Subject to Akievo's sole discretion to approve or deny
• Subject to additional terms, including tax documentation requirements and minimum payout thresholds
• Subject to applicable laws and regulations in your jurisdiction

Akievo reserves the right to revoke Cash Affiliate status at any time for any reason, including but not limited to violations of these Terms or fraudulent activity.

6.6 Settlement and Clawbacks

To protect against fraud and payment reversals:

• Commissions remain in a "pending" status for 30 days before becoming available for use
• If a referred user cancels their subscription, requests a refund, or initiates a chargeback during or after the pending period, your commission may be clawed back proportionally
• Clawbacks are calculated based on the refund ratio (e.g., if 50% of a payment is refunded, 50% of the related commission is clawed back)
• Clawbacks are deducted first from pending balances, then from available balances if necessary

6.7 Prohibited Conduct

You agree not to engage in any of the following prohibited activities:

• Self-referral: Using your own referral code on your own purchases or subscriptions will not earn you any commission
• Fake accounts: Creating fake or fraudulent accounts to generate referral commissions
• Misrepresentation: Making false or misleading claims about Akievo, the referral program, or the benefits offered
• Spam: Sending unsolicited bulk messages, spam, or using deceptive marketing tactics to promote your referral code
• Trademark abuse: Using Akievo's trademarks, logos, or brand assets without authorization
• Incentive manipulation: Offering cash-back, rebates, or other incentives that undermine the program's integrity

Violations of these prohibitions may result in immediate forfeiture of all earned credits, termination of your referral program participation, and/or termination of your Akievo account.

6.8 Program Changes and Termination

Akievo reserves the right to:

• Modify, suspend, or terminate the referral program at any time with or without notice
• Change commission rates, discount percentages, or program terms for future referrals
• Terminate your participation in the program for any violation of these Terms
• Audit referral activity and reverse commissions earned through fraudulent means

Changes to the program will not affect commissions already credited to your account prior to the change, except in cases of fraud or Terms violations.

6.9 No Employment or Partnership

Your participation in the referral program does not create an employment, agency, joint venture, or partnership relationship between you and Akievo. You are an independent participant and:

• You are solely responsible for any taxes, duties, or obligations arising from your participation and any commissions earned
• You have no authority to bind Akievo or make representations on our behalf
• Akievo is not responsible for any expenses you incur in promoting the Service or your referral code
• You are not entitled to any employee benefits, insurance, or other compensation from Akievo

6.10 Liability Limitations

Akievo's liability under the referral program is strictly limited:

• Our maximum liability is limited to the value of bill credits or commissions actually earned by you
• We are not liable for any technical issues, system errors, or delays that may affect credit calculation or application
• We are not liable for any indirect, incidental, or consequential damages arising from your participation in the program
• All credits and commissions are subject to the general limitations of liability set forth in Section 11 of these Terms

7. Refund Policy

7.1 Cooling-Off Period (EU/UK Consumers)

If you are a consumer in the European Union or United Kingdom, you have the right to cancel your subscription within 14 days of purchase without giving any reason, in accordance with the Consumer Rights Directive and Consumer Contracts Regulations.

To exercise this right, you must submit your cancellation request through Paddle's customer support portal at paddle.net before the 14-day period expires. Paddle will process refunds within 14 days of receiving your cancellation notice.

Important: If you begin using the Service during the cooling-off period, you may be charged a proportionate amount for the service used up to the point of cancellation.

7.2 Material Service Failure

If the Service materially fails to perform as described and we are unable to resolve the issue within a reasonable time, you may be entitled to a pro-rata refund for the unused portion of your subscription. Please contact Akievo at support@akievo.com to report service issues, and we will work with Paddle to process any applicable refunds.

7.3 Standard Cancellation

After the 14-day cooling-off period (where applicable), cancellation will take effect at the end of your current billing period. No refund will be provided for partial months or unused time remaining in your billing period.

7.4 AI Credits

AI credits included with your subscription or purchased separately are non-refundable once used. Unused credits may expire at the end of your billing period and do not carry over unless specified in your plan.

7.5 How to Request a Refund

Since Paddle is the seller of record, all refund requests should be directed to Paddle:

• Visit paddle.net to access Paddle's customer support portal
• Use the receipt or invoice email from Paddle to locate your transaction
• Submit your refund request through Paddle's support system

Paddle, as the seller, will make the final determination on refund requests in accordance with their policies and applicable consumer protection laws. For service-related issues that may support your refund request, please also contact us at support@akievo.com.

8. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights
• Upload, post, or transmit any content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
• Distribute malware, viruses, or any other harmful code
• Send spam, unsolicited messages, or engage in phishing
• Attempt to gain unauthorized access to the Service or other accounts
• Interfere with or disrupt the Service or servers
• Scrape, crawl, or use automated means to access the Service without permission
• Reverse engineer, decompile, or disassemble the Service
• Impersonate any person or entity
• Use the Service for any fraudulent or illegal purpose
• Use AI features to generate plans, strategies, or content that promotes, facilitates, or encourages violence, harm, self-harm, illegal activities, or any dangerous, destructive, or harmful conduct
• Rely on AI-generated content as a substitute for professional advice, including but not limited to legal, medical, financial, psychological, or safety-related guidance
• Use AI features to generate content that targets, harasses, threatens, or endangers any individual or group

We may investigate violations and may remove content or suspend accounts that violate these terms.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including its design, features, functionality, code, graphics, logos, and all other elements, is owned by Akievo and protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our express written permission.

9.2 License to Use

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal or business purposes, subject to these Terms.

9.3 Feedback

Any feedback, suggestions, or ideas you provide about the Service become our property. We may use, modify, and incorporate such feedback without any obligation to you.

9.4 Open-Source Software

The Service incorporates third-party open-source software components, each governed by its own licence terms. Nothing in these Terms is intended to limit any rights granted to you under the applicable open-source licences, nor to grant you rights that supersede those licences.

The principal open-source components used in the Service are listed below:

All listed components are distributed under permissive licences that impose no copyleft or reciprocal obligations on end users. A complete dependency manifest, including transitive dependencies and their respective licence terms, is available upon written request to support@akievo.com.

10. User Content

10.1 Ownership

You retain ownership of all content you create, upload, or store using the Service ("User Content"). We do not claim ownership of your User Content.

10.2 License to Us

By using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your User Content solely for the purpose of providing the Service to you.

10.3 Your Responsibilities

You are solely responsible for your User Content. You represent and warrant that:

• You own or have the necessary rights to your User Content
• Your User Content does not infringe any third-party rights
• Your User Content complies with these Terms and applicable laws

10.4 Content Removal

We reserve the right to remove any User Content that violates these Terms or that we determine, in our sole discretion, is harmful, offensive, or otherwise inappropriate.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

• AKIEVO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL.
• OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
• WE ARE NOT LIABLE FOR ANY ACTIONS, CONTENT, OR DECISIONS OF THIRD PARTIES, INCLUDING OTHER USERS OR THIRD-PARTY AI PLATFORMS.

WITHOUT LIMITING THE FOREGOING, AKIEVO IS NOT LIABLE FOR ANY OUTCOMES, DECISIONS, ACTIONS, OR CONSEQUENCES ARISING FROM YOUR USE OF OR RELIANCE ON AI-GENERATED PLANS, BOARDS, SUGGESTIONS, OR RECOMMENDATIONS. AI-GENERATED CONTENT IS PROVIDED WITHOUT ANY GUARANTEE OF ACCURACY, COMPLETENESS, SUITABILITY, OR FITNESS FOR ANY PARTICULAR PURPOSE. YOU ACKNOWLEDGE THAT AI SYSTEMS CAN AND DO PRODUCE ERRORS, AND YOU ASSUME ALL RISK ASSOCIATED WITH EVALUATING AND ACTING ON AI-GENERATED CONTENT.

These limitations apply regardless of the legal theory on which the claim is based, even if we have been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above limitations may not apply to you.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be uninterrupted, secure, or error-free
• The results obtained from using the Service will be accurate or reliable
• Any errors in the Service will be corrected
• AI-powered features will produce accurate, complete, or appropriate results
• Third-party integrations, including AI platforms, will function as expected

Your use of the Service is at your sole risk. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

13. Indemnification

You agree to indemnify, defend, and hold harmless Akievo, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Service
• Your User Content
• Your violation of these Terms
• Your violation of any rights of another party
• Your use of third-party integrations, including AI platforms
• Any outcomes, losses, or damages arising from your reliance on or use of AI-generated plans, suggestions, or recommendations

14. Termination

14.1 Termination by You

You may terminate your account at any time by deleting your account through the Service settings. Upon termination, your right to use the Service will immediately cease.

14.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including if you breach these Terms.

14.3 Effect of Termination

Upon termination:

• Your access to the Service will be revoked
• Your User Content may be deleted after a reasonable retention period
• You remain liable for any obligations incurred before termination
• Provisions that by their nature should survive termination will survive

15. Dispute Resolution

15.1 Informal Resolution

Before filing any formal claim, you agree to contact us at support@akievo.com to attempt to resolve the dispute informally. We will try to resolve the dispute within 30 days.

15.2 Arbitration (US Users)

If you are located in the United States, any dispute that cannot be resolved informally shall be resolved through binding arbitration under the rules of the American Arbitration Association. The arbitration shall be conducted in English and take place virtually or at a mutually agreed location.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15.3 Jurisdiction (Non-US Users)

If you are located outside the United States, any disputes shall be resolved in the courts of England and Wales, subject to mandatory consumer protection laws of your country of residence.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

If you are a consumer in the European Union, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these Terms affects your rights as a consumer to rely on such mandatory provisions of local law.

17. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Akievo regarding the Service.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in effect.
• Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
• Assignment: You may not assign your rights under these Terms without our consent. We may assign our rights without restriction.
• Notices: We may provide notices to you via email, through the Service, or by posting on our website.
• Force Majeure: We shall not be liable for any failure or delay due to circumstances beyond our reasonable control.

18. Contact Information

If you have any questions about these Terms, please contact us: