Question 1

Who owns my data?

Accepted Answer

You own your data. Akievo provides the infrastructure to store and manage your project content, but ownership remains with you. We do not claim any intellectual property rights over the content you create in your boards, workspaces, or any other part of the Service. You retain full control and can export or delete your data at any time.

Question 2

Can Akievo access my boards?

Accepted Answer

We do not routinely access your boards or project content. The only scenarios where we would access your data: You explicitly request technical support that requires us to view your board; We are required to do so by law or valid legal process; We need to investigate a security incident or terms violation. Day-to-day operations (support tickets, account management, billing) do not require us to view your project content.

Question 3

What happens to my data if I cancel?

Accepted Answer

When you cancel your subscription, your account remains accessible and you retain access to your data. If you downgrade, you'll keep existing content but may lose access to certain features or be limited in creating new content beyond free tier limits. If you delete your account, your data is permanently removed from our systems within 30 days, except where retention is required for legal compliance (e.g., billing records).

Question 4

Is my data used to train AI models?

Accepted Answer

No. Your board content, tasks, and project data are NOT used to train AI models. When you use AI features (Board Generation, Copilot), your data is sent to Google Gemini via their enterprise API specifically to generate responses for you. Google's API terms confirm that data sent through their API is not used for model training. Your data remains yours. We don't use it to improve AI, sell it, or share it with third parties for their purposes.

Question 5

What data is sent to AI services?

Accepted Answer

When you use AI features, the following data may be sent to process your request: Your prompts and instructions; Board context (names, descriptions) relevant to your request; Card titles and descriptions when needed for the AI to understand context. This data is processed in real-time to generate responses and is not stored by the AI provider beyond temporary abuse monitoring (typically up to 55 days per Google's policy).

Question 6

Which AI provider does Akievo use?

Accepted Answer

Akievo uses Google Gemini to power AI features including Board Generation, the AI Copilot, and task suggestions. Data sent to Gemini via their enterprise API is processed to generate responses and is not used for model training. Google's enterprise API terms provide strong data protection guarantees for business users.

Question 7

Where is my data stored?

Accepted Answer

Your data is stored on secure cloud infrastructure provided by industry-leading providers that maintain SOC 2 compliance and ISO 27001 certification. Data centers are located in regions that comply with international data protection standards. All data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3.

Question 8

What security certifications do you have?

Accepted Answer

Our infrastructure providers maintain industry-standard security certifications including: SOC 2 Type II compliance; ISO 27001 certification; GDPR compliance. We follow security best practices including regular security audits, access controls, encryption, and monitoring.

Question 9

Is my data encrypted?

Accepted Answer

Yes. All data is encrypted both at rest and in transit: At rest: AES-256 encryption for all stored data; In transit: TLS 1.3 encryption for all data transmitted between your browser and our servers. Passwords are hashed using industry-standard algorithms and are never stored in plain text.

Question 10

Is Akievo GDPR compliant?

Accepted Answer

Yes. Akievo is committed to GDPR compliance. We process personal data lawfully, fairly, and transparently; Collect data for specified, explicit purposes only; Minimize data collection to what is necessary; Maintain data accuracy and keep it up to date; Retain data only as long as necessary; Ensure appropriate security measures are in place.

Question 11

Do you offer a DPA for business customers?

Accepted Answer

Yes. Business and enterprise customers can request a Data Processing Agreement (DPA) that formalizes our data protection commitments. Please contact us at support@akievo.com to request a DPA.

Question 12

What about CCPA/other regulations?

Accepted Answer

Akievo complies with the California Consumer Privacy Act (CCPA) and other applicable privacy regulations. We provide California residents with the right to: Know what personal information we collect; Request deletion of personal information; Opt-out of the sale of personal information (we do not sell personal information); Non-discrimination for exercising privacy rights.

Question 13

Do you sell my data?

Accepted Answer

No. We do not sell your data. Period. We do not share your data with third parties for their marketing purposes. We do not monetize your data in any way beyond providing you the service you signed up for. The only marketing you may receive is from Akievo directly, and only if you opted in during signup. You can unsubscribe at any time.

Question 14

Will I receive marketing emails?

Accepted Answer

Only if you opt in. During signup, you can choose whether to receive marketing communications from Akievo. You can change this preference at any time in your account settings or by clicking the unsubscribe link in any marketing email. Important transactional emails (password resets, security alerts, account notifications) are not affected by your marketing preferences.

Question 15

Who are your sub-processors?

Accepted Answer

We work with a limited number of trusted service providers to operate our service: Cloud Infrastructure: Secure, certified hosting providers for data storage and compute; Payment Processing: Paddle (Merchant of Record for all payments); AI Services: Google Gemini (for AI features only, when you choose to use them); Email Services: For transactional and notification emails. All sub-processors are contractually bound to protect your data and process it only according to our instructions.

Data & Security

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